Irritated at American Airlines...

My mom won't be going to Dallas for our cousin's bat mitzvah this weekend due to her parents health condition.

Calanit's got a double ear infection, so she and I may not be either.

I called American Airlines to see about a credit/refund. No refund on our tickets. Fine. Credit, yes.

But...when we re-use the credit there is a $100 change fee associated with it...and oh, they get to hold on to my money until I use it!

Most non-customer friendly in my humble opinion.