Wednesday, December 26, 2007

Customer Service Snafu...


I tell people that the Blog is a "marketing petri dish" for me.

I like to see what gets people reading, commenting, leaving, coming back.

Have about 4 different Analytics programs that I use to look at behavior, traffic, etc.

I also know that, no matter what, you want to keep your best customers, er, readers, happy.

Keren is one of the top 5 commenters. She's not #1, (maybe a deathmatch in the making?), but she's up there.

I was mortified to find out that, somehow, I didn't have her birthday in my calendar and thus, even though she knows that I call people on their birthdays, I didn't call her.

Keren...my bad. Won't happen again!
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