I bought my car at a dealer called Fitzgerald Auto Mall. Occasionally, you'll see ads with Jack Fitzgerald talking about the "Fitzgerald Way" and how he got where he did--customer service, blah, blah, blah.
Actually, I am extremely pleased with the car and the level of service I have received there. It really is superior.
Anyway, yesterday I had to pick up my car (cracked windshield) and I was waiting out front for the service guys to bring it around. I saw a woman escorting a man into his car and noticed her name tag "Dottie Fitzgerald."
I figured it was Jack's wife, but didn't think anything more of it.
For some reason, the process of getting my car to me took much longer than usual (normally very quick.) Maybe 8 minutes later, Dottie comes back and sees me.
"Are you waiting for your car, sir?" I nod.
She turns to someone and says, "this gentleman has been waiting a long time for his car. Please find out what is going on."
I was very impressed. This woman and her husband have built an auto retailing empire, but the little stuff still doesn't escape her.
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