How can you not love the amazing commitment to customer satisfaction by Nick at the Cabin John Starbucks?
My car's radiator blew out so we ended up being stuck for about 3 hours. I got a coffee, got him a hot chocolate and we sat down for the long wait. I gave him a copy of the paper, but he quickly got restless, saying "I need to DO something."
Right about that time, Nick comes over and says, "I hope you guys don't mind, but I am going to mop now."
So I said, "hey, my son needs something to do, he'll do the mopping for you."
And Nick said, "ok!"
So, he let me do some mopping.
Boy happy. Father relieved.
And SBUX delivers yet another great customer experience!
Don't worry, Starbucks, Nick eventually took over and did the job perfectly!