Friday, March 31, 2006

Problem with healthcare

According to our health plan, I can get a new pair of glasses every
year. I don't really need a new pair (have 3), but it's a benefit, so
why not? Use it or lose it.

And that, in a nutshell, is a big problem with healthcare. I don't pay
anything for it (on top of what I am already paying I suppose), and it's
not something I need, but I'm spending the money, which means, in the
long run, prices for healthcare will go up.

The liberal media?

Saw a great bumper sticker today:

"The media is as liberal as the conservative businesses that own them."

Made me think.

For a while, I've been persuaded (thanks to Bernard Goldberg's book) of
the liberal bias in the mainstream media. But, the fact is, these media
companies are exactly that, companies, and they have got to look after
their own businesses, revenue being top of the list. Makes me wonder if
the "liberal bias" is a truism but that it is manufactured by the
conservative businesses because it is GOOD FOR BUSINESS.

Why not? Add some controversy. Get people riled up. This jacks up
ratings and then, presto, you have more revenue.

Customer story du jour


From someone I know who works at a bookstore....

A guy walks up to the info desk.   Ask where we have books on...."you know,
like health"

My co-worker and I ask if there is a specific book he's looking for because
the health section is sub-divided into several categories. (also, books are
never usually where the customer THINKS they are)

He says he saw a doctor on TV.   "Had a Jewish sounding name.    Something
Berg.   Youngish fellow.   Nice looking.    all about what you should eat.
  talked about the liver.   had his picture on the book.   on tv it you
could get it with a cd too but in stores it was just a book."   

Kept saying   over and over "He's a doctor.   Jewish sounding name.
  Something Berg....or maybe it was Berg Something"   

We can look things up by what TV show they were on - so my co-worker asks
him where he saw it on tv.

" IN MY LIVING ROOM!   Where did you think I saw it???????"

We explained about how we can search by television show and he said "I have
cable!   I have over 200 channels - how do you expect me to remember?   And
I fell asleep anyway."

and then:

"but he was a doctor.   With a Jewish sounding name.   Berg something - or
something Berg.........
(yes, we know that. nice looking - youngish. had   his picture on the book)

(meanwhile we had rattled off a bunch of names - Jewish sounding and not -

I don't know how we kept a straight face when he said the line about "in my
living room, where do you think I saw it" Like WE'RE the idiots....

#2
Another guy came in for a book that had "Click" in the title.   He didn't
know the name of the book - but he KNEW IT HAD "CLICK" in the title. Turned
out it was the book "Blink"

#3
Another woman wanted a book that was "a biography of one guy written by
another guy. " She wasn't quite sure of either guys name.   It was for he
daughters school report and the teacher hadn't been too clear.   I said
well, I can't really look it up without one of the names -and she said,
  well then, do you think another store would have it?

Getting where I am...

People often ask how I got to know so much (relative to them, of course) about computers and technology.

 

Well, it’s simple…I’ve invested time (and money) and had a fair number of failures.

 

For the past few days, I have been trying futilely to get a wireless motion detector system to work for the outside of my house. No dice. It’s frustrating the hell out of me and tonight, I gave up on it.  You’ve got to have the wipe-outs, the proverbial “agony of defeat,” in order to get the thrill of vicotory.

 

Thursday, March 30, 2006

On voice mails, answering machines, and phones

Doesn’t EVERYONE know by now that if you get an answering machine you should leave your name, number, and a message? Do we really need another person to tell us that?

Come on, when you get an answering machine (or voice mail), all you want to know is

  1. did you get the right person (either say your name or the number)
  2. any HIGHLY relevant info (say an office voice mail that says you will be on vacation, away, etc.)

Other than that, nothing.

My favorite style is

“Hi, you have reached 202-222-3333. Thank you for calling.”

Anything else and you are doing a disservice and wasting my time (kind of like when non-English speaking housekeepers answer the phone in this day of Caller ID, but that’s another topic).

BTW, Caller ID is one of the BEST technologies ever invented. It puts you back in control of IF you want to answer the phone.

There are some people I know who will answer the phone no matter what. I’m not one of them. If it’s convenient for you to call me, that doesn’t mean that it is convenient for me to talk to you.

And one more thing…the person leaving the message has an obligation, too.  First off, say your phone number SLOWLY. It drives me crazy (particularly for salespeople) who leave a long detailed message and then race through the number. THAT’S THE ONLY THING THAT IS IMPORTANT.

Also, say the number once at the beginning of the message and once at the end. If I want to write your number down (or check it), don’t make me listen to the WHOLE thing again.

OK, gotta go make some calls.

Money on my mind...

I spend a lot of time thinking about money or maybe I should say, worrying about money. Worrying about whether we’ll be able to meet our future financial goals. I’m less concerned with the basics and more concerned with the extra stuff that I/we do that requires the extra cash.

Is it productive to worry? Not at all. I’m better off doing something about it.

Actually, I’m better off recognizing what’s really important (and even what’s not) and taking joy in the little things that happen each day instead of letting the other things get in the way of my enjoyment.

  • When my kids smile for me
  • When I get some piece of technology working the way I want it to
  • When I get on the scale and am satisfied with the result (180lbs. or less)

It’s annoying that, though I appreciate these things, I still let the neuroses get to me. Maybe as I/we age we allow the recognition of the fact that the small things are the stuff that eternity is made of and that money is more fleeting.

There’ll be more on this topic, I am sure of that J

 

Think before you talk

Microsoft has two review periods during the year. The big one is at the end of the fiscal year and centers around performance. That determines things like bonus, raise, etc.

 

The other one is the Mid-Year Review which centers more on career development.

 

I’ve decided that the next step in my career development is a management position. There are a few reasons for this.

 

  1. I like seeing how a group of individuals can achieve a proverbial sum greater than its parts. (The George Mason basketball team being the most recent example).
  2. I’ve enjoyed the process in the past of mentoring others and helping them develop themselves
  3. I think it will increase my appreciation of the challenges of business, the skills required for execution, and my market value both in and out of Microsoft

 

My manager does a great job of taking this process seriously and investing the effort to help me reach my goals.

 

It may come as a surprise to none of you that one of the focus areas that she outlined is in Interpersonal communications. Here is part of what she wrote:

 

I sometimes think Jeremy is so confident in his own abilities that he misreads situations and makes remarks that can be misunderstood.  This can reflect negatively on Jeremy if individuals don’t understand his sense of humor or interpret his remarks out of context.  As a point of coaching, I would ask Jeremy to think, talk, and then gauge for understanding in group settings.

 

Unfortunately, the other day, I ran into a situation where I was the victim of my own inability to think before I talk.  I won’t go into all of the details, but experience has taught me that experience is the best teacher.  It was yet another painful lesson in life with some potentially negative consequences.  I definitely could have handled it better, probably by confessing that I didn’t think before I spoke, but in a moment of panic, I sort of covered my tracks. Definitely not the best.

 

The theory in all of the self-help books and in my manager’s feedback are great. Fortunately or unfortunately, I do best when I make a blunder that hurts me emotionally and then integrate that lesson into my emotional DNA.

Wednesday, March 29, 2006

Macro and Micro Consistency...

When it comes to national politics, there are a few things that I care about more than anything else. This helps shape my voting patterns.

I am extremely concerned with national security, particularly as it relates to the existential threat to Western Civilization posed by militant, fundamentalist Islam. As a corollary to that, I am concerned with weaning ourselves off of Middle Eastern oil and finding alternative energy sources. I'm tired of having us fund both sides of the war.

At home, I am concerned with these two topics as well. I spend a lot of time thinking about the safety of my kids and my home. I also spend a lot of time looking into how I can minimize our energy expenses.
From a security perspective, I am installing motion detectors for outdoor lights (all hooked up via the X10 system) and going to put some bars on the windows in the basement. We do have a security system, but maybe I'm paranoid here, I just feel like the extra layer is worth it. It's one of those ounce of prevention, pound of cure scenarios.

On the energy front, I've investigated solar (not feasible because my southern exposure is blocked by huge, beautiful trees), wind (not really a good idea for home and not cost effectives), geothermal (having a guy come over to give me an estimate on a home heating/cooling system), and reading about some others. I'm concerned about electricity and natural gas prices in the long run and want to see if I can become energy independent (or at least that's the goal.)

Feels good to be aligned from the court-side and skybox perspectives.

Caught in the middle...

The woman who takes care of Erez 2 days a week is great. She's caring and does a great job.

Unfortunately, she's involved in some kind of dispute regarding payment of parking tickets with a former roommate. Normally, I wouldn't care except for the fact that the other party in the dispute is coming to my house to track down Erez's caregiver. She's stopping by, looking for, and now I'm the guy in the middle having to say, "sorry, you need to handle this on your own time."

The other woman says, "ok, I'll call the police." I'm sure there will be more to this story, but this goes into the category of stuff you just don't need to deal with! :-)

Tuesday, March 28, 2006

Email address on your biz card...

If you're going to put your email address on your business card, you'd better check your email often. It angers me when I don't get a response w/in 1-2 days. Better to leave it off

My outsourced life...

I like to tell people that I got married so I could outsource grocery shopping and cooking. I also spend at least 10 minutes a week thinking about what part of my job could be outsourced to India.

This guy has taken it to a whole new level. A great read
http://www.smartmoney.com/esquire/index.cfm?Story=20050909-outsource&pgnum=1

Sunday, March 26, 2006

George Mason...Cinderella

There's no doubt that real life is better than scripted drama. Take the amazing run of George Mason's basketball team.

I found myself getting emotional about their chances and their improbably victory. It's what makes America great. Our belief (and desire in some respect) to see the underdog win out thanks to gritty determination and desire.

So great to see a team come together and do something that no one thought was possible.

OK, maybe I thought it was possible, but I thought the odds were ridiculously high.

A great, great achievement and great encouragement to all of us, because at one time or another, each of us in the underdog.

I guess this is why movies like Cinderella Man and Seabiscuit do so well :-)

As high as a doorknob...

In one of those "mental snapshot" moments of life, I was holding Erez and watching Calanit run around the room...way too hyper for someone supposed to be going to bed.

I saw her standing next to the doorknob, her head an inch or two below and had a flash forward moment, thinking that one day, I would (hopefully) see a woman standing next to that door and in one instant, see the two pictures juxtaposed to each other.

The benefits...and dangers...of tracking


If there's one thing that I've found in life, it's that tracking performance and rankings serves as a great motivator. When I was focused on losing weight, I did this relentlessly. It worked well for me and gave me some good perspective on progress.

Out of curiosity, I've started tracking daily hits to the blog. People often tell me, "oh, I check your blog" and though I can't see who actually does, I can line up the number of people who say they do with the number of people who hit the page each day.

For kicks, and since I'm an Excel junkie, I've been tracking (and charting) those results. (It's zero for all future dates and updates automatically as I enter in the data). The black line is the moving average.

That leads me, of course, to what makes a compelling blog?

One of my more avid readers, Gadi, tells me that the components to a good blog are:
1. frequent posts
2. at least 2 good, thought provoking posts/ruminations per week

Now that I have an audience, albeit a small one, I've got the challenge of all content producers in the Tivo era...keeping people's attention.

The downside of tracking is that I know, on a daily basis, if people care to read what I write. Now, my ego inflates/deflates with the trend on the moving average :-)

Saturday, March 25, 2006

Courtside seats and skyboxes...

It seems like I am always trying to find the balance between the "big picture" stuff like spending valuable time with family and friends and the day to day stuff that is critical to just keeping the machine well oiled, like doing your job, raking the leaves, or caulking the window.

These thoughts fly through my head multiple times a day and it's interesting to think how our perspectives change during the course of the game that is my life. Sometimes, I am sitting courtside, appreciating the fine details of my life and focusing on them. Other times, I am high above, in the metaphorical skybox, and just taking it all in from that view.

The tough thing, of course, is trying to figure out when you should move up or down on the perspective ladder.

Friday, March 24, 2006

"I'm Pro-PIG!"

Yesterday went out to lunch with some of my colleagues, 90% of whom know that I do something called "kosher."

So, we're at the table and I see a salad that looks fine, save for the fact that it comes with bacon. I tell the waitress, "no bacon, please." Then she, or someone else, I don't remember, says, "what's wrong with bacon? You have something against it?"

One or two other people join in.

At first, I'm defensive. "No, of course not. I have nothing philosophically against the pig. I just don't want the bacon."

Then, it dawns on me. "Hey, wait a minute, I'm the only person at this table who won't eat pig, you guys are anti-pig. I'm the one who's pro-pig!!"

Wednesday, March 22, 2006

The $500 gas bill...

Some of you may remember that last year, when we first moved into the house, I was hit with a $500 gas/heating bill that sent me into convulsions. I hired an energy consulting firm to do an audit and they found some things (most notably that my contractor's team had kicked a duct in the attic loose and thus I was efficiently heating my attic for 2 months and not my house.) In addition, some other energy saving tips. I've sinced begun downloading my bill and tracking Therms consumed (since $/therms change) to see if we're making progress.

I'm proud to report that we are. The data (in an Excel pivot chart) is presented here.

More on the loyalty question....

What if you get a call from a company or organization that is looking to buy your product/service but you vehemently disagree with their philosophy? Do you have the right to not help them? Is that being disloyal?

If you're an African-American and you get a call from the KKK or something like that...
If you're Hispanic and you get a call from the Minutemen...
If you're Israeli and you get a call from the Holy Land Foundation

They want to buy your product and you know that it could help them do something better, but you don't want to help them do anything better. What do you do?

Tuesday, March 21, 2006

A future career...


in hairdressing. No questions.









Monday, March 20, 2006

Resolving the loyaly question...

Here's a proposed answer to the company loyalty question.

You are not obligated to buy any or all products that your company makes as a sign of loyalty. However, you are obligated to find the people responsible for the product you chose not to buy and to tell them why you as a consumer chose not to buy it.

That provides them the critical feedback they need to improve the product so that you will choose to buy it in the future.